Another example of great customer service: Airborne Bicycles
Not too long ago this happened…
The axle broke on my rear wheel. This wheel set came off LadyP’s Airborne Hobgoblin. But I’ve since sold the frame. However, I kept all the other parts to the bike. So when this happened I wasn’t quite sure where to go to find a replacement part. I didn’t see anything online that would render a place for me to buy a replacement axle.
So I did the only thing I could do, I contacted Airborne Bicycles and spoke with Eric McKenna. He’s been our long time friend of the industry. I told him what happened and asked if he knew where I could BUY a replacement axle. He simply asked for my shipping address so he could send me one, for free. Wow! Even though I sold the Hobgoblin months ago, he still provided me excellent customer service! How cool and rare is that? I mean, c’mon! How many companies would support a former customer who doesn’t even own the product any more…
About a week later I received a new axle and my bike is back on the trails!
Big thanks to Eric, you’re one class act. It’s customer service like this that gives a brand a great reputation in the business.